Frequently Asked Questions
How do I deposit funds?
Sign in with your Google account, then click the wallet icon to open the top-up modal. We support various cryptocurrencies. Select your preferred method, copy the address, and send your deposit. Funds are credited after confirmations on the network.
How do withdrawals work?
Go to your wallet and click Withdraw. Enter the amount and your wallet address. A fee of 1% to 5% may apply depending on the payment method and network—the exact fee is shown before you confirm.
Are the games fair?
Yes. Our games use provably fair systems. You can verify each outcome using the seeds and algorithms provided. See our Provably Fair page for details.
How do I get the free daily spin?
Log in daily and click the Free Daily Spin button on the homepage or footer. Each day you can spin once to win prizes. Visit our Prizes page for more on bonuses and rewards.
I have a problem with my account. What should I do?
Contact our support team 24/7. Use the Contact Us link in the footer or email us at info@bitluck.gg. We aim to respond as quickly as possible.